FAQs




Dropshipping

What is dropshipping?

Kristamall presents to you dropshipping. For beginners, we provide lots of dropshipping opportunities. Become a member and sell more than 100,000 items, such as furniture, pet supplies, garden accessories, sporting equipment, and home improvement items.

Join our network of dropshippers to work from home and manage a profitable online business. We handle shipping, returns, and even walk you through the customer service process while you have complete freedom to establish your own rates to reap the most rewards.

There are no hidden fees because our processes are open and honest. You can market your products in all 47 of Kenya's counties by using our dropshipping services. If you have any questions about our dropshipping services, our customer care is here to help you every single day.

Without first becoming a dropshipping vendor with us, you are unable to dropship Kristamall products.

KES 500 is the monthly cost. By registering here, you can start a dropshipping business.

Yes. If you have a dropshipping seller account with us, you can add product images to your own website.

Yes. You are able to sell goods on several marketplaces once you have registered as a seller with Kristamall dropshipping.

We appreciate you asking! The following are some of the principal advantages that dropshipping sellers enjoy:

Wide-ranging catalog - More than 100,000 products are available for drop shipping, including tools, pet supplies, sporting goods, garden accessories, and indoor and outdoor furnishings.

Warehouse service for dropshippers - You won't have to worry about maintaining inventory if you use dropshipping. Holding inventory, packaging, and shipping are all things we will handle.

Tailored goods for the local market - In order to create products that are well-liked in regional marketplaces, dropshipping has a team dedicated to this task.

Low risk- In advance inventory costs will never be billed. Only after the item is sold do you make payment.

Returns handled - We'll take care of return requests so you can concentrate on what matters.




Orders and Payments

How can I tell if a product I ordered is in back order?

Most of our items are currently in stock. In most cases, we don't accept backorders for items that aren't in stock.

Only orders that have not been prepared for despatch can be amended or cancelled. Due to the fact that purchases are often sent within one working day, we are unable to guarantee that requests to cancel or amend orders will be honored. If you need to cancel or modify your order, please get in touch with customer service right away.

No, you are not required to create an account to make a purchase; but, doing so has several advantages, including a quicker online purchasing procedure and the ability to save your delivery addresses for later use. You can also look back on previous purchases and see how your ordered things are doing with delivery.

A confirmation email will be sent to you once the order has been processed. Usually, this happens in a day. If this is your first time shopping with us online, please be aware that it can end up in your junk or spam folder.

Paypal and Mpesa are two of the current payment options.

No. Tax is not included in the prices that are mentioned on the product feed. At the checkout, the total cost is computed with tax.

If you have any questions, our team is here to assist you. Response times of at least one business day will be guaranteed, and all services will be offered in English.

For further information, please visit our customer service page on the Help Center or send an email to support@kristamall.com



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